Leading brands like Amazon, Flipkart, Snapdeal, Myntra, Ajio, eBay and other e-commerce websites are very popular nowadays. The offers are alluring and people buy a lot of stuff at discounted prices.

However, there are many reported cases of not getting a refund or replacement after receiving damaged/hampered/wrong products from the e-commerce website.

Different Grounds related to Refunds/Replacements

When a consumer receives a wrong/damaged product, he/she is supposed to raise a complaint at the Company’s Customer support. The Company should initiate a refund or provide a replacement subject to the terms and policies of the company.

Refunds and Replacements are applicable in the following cases:

• Torn or damaged product received
• An order cancelled before shipping but no refund
• The product returned but no refund initiated
• Wrong sized product received but no replacement

In most cases, e-commerce websites stop responding to raised complaints and take no actions.

Then the consumer should approach the consumer court to file a complaint against the e-commerce website.

Standing in queues for long hours and drafting complaints physically are actually a waste of time and money. In most cases, it takes a long time for the cases to be resolved, and many cases even remain unresolved as well!

Filing Consumer Complaints Online

Filing a consumer complaint against an e-commerce website is very convenient nowadays.
Thus, it is recommended to use online mode for filing a consumer complaint about a faster remedy. One can sit anywhere and lodge an online complaint against any e-commerce business platforms at the country’s very own consumer protection platform, Online Legal India™.

Trusted by more than 1,20,000+ common masses in India, the specialized Advocate panel here provides the 360° legal support to fight for your consumer rights and guides you until the case is resolved.