Every year, leading e-commerce brands like Amazon, Flipkart, Snapdeal, Myntra, Ajio, eBay, and many others provide a whopping discount or sale on Independence Day. People buy a lot of stuff at discounted prices during these sales. Research says most of the sales on these e-commerce websites are fraud/fake.

Grounds of E-Commerce Complaints

Every consumer should stay alert while shopping during the Independence Day Sale. When the Sale is on, the discounted products received are faulty or damaged in many cases.

In that case, if the e-commerce business website is unwilling to refund or replace the product, first and foremost you should raise a complaint at their portal itself. If the company’s customer support isn’t helping you to resolve your issue, then you should approach the consumer court.

The Most Common Issues Reported for E-Commerce Complaints are:

• Missing or damaged product
• Low-quality product
• Fake product
• Wrong product
• No refund/replacement
• No delivery but ‘Delivered’ update
• No Customer support
• Fake Discount Offers

Filing Consumer Complaints Online

Filing a consumer complaint against an e-commerce website is very convenient nowadays.  Standing in queues for long hours and drafting complaints physically are actually a waste of time and money. In most cases, it takes a long time for the cases to be resolved, and many cases even remain unresolved as well.

Thus, it is recommended to use online mode for lodging a consumer complaint about the faster remedy. One can sit anywhere and lodge an online complaint against any e-commerce business platforms at the country’s very own consumer protection platform, Online Legal India™.

Trusted by more than 1,20,000+ common masses in India, the specialized Advocate panel here provides the 360° legal support to fight for your consumer rights and guides you until the case is resolved.