Have you ever been a victim of a misplaced parcel or undelivered package sent via the Indian Postal Service? If yes, then you should know how to take a legal step against such an incident.

Complaint on delayed delivery / non-delivery of Speed Post, Express Parcel, Business Parcel, and Logistics Post can be lodged by a consumer.

In the year 2012, a man from Chennai received compensation of INR 33,800 when he won a case against the Mylapore Head Post Office (MHPO) that returned the parcel to the Mint without making any attempt to deliver the parcel.

How we can Claim the Consumer RIght?

Following the Consumer Protection Act, 2019, an Indian citizen can file a complaint against India Post for any misconduct or wrongdoings. To do so, the complainant should furnish all the necessary pieces of evidence along with an Application Letter stating the issue. 

Where to lodge a complaint?

You can contact the customer care number of the Indian Post Office or move to the official website (Public grievance portal under Central Government) in order to lodge your grievance. As mentioned above, to file a complaint against India Post, the consumer has to provide the details of the transaction, post office addresses, sender’s address, etc.

Since there is a huge number of pending cases in the grievance portal, and the administration is not in a hurry to solve those, it’s recommended to opt for online consumer complaint filing about quicker action and compensation.

Online Consumer Complaints Filing against India Post

Lodging a consumer complaint physically is tiring and a waste of time nowadays. You can directly file an online consumer complaint at India’s very own consumer rights protection platform, Online Legal India™ which provides professional guidance from an expert team at the quickest!

Here, the specialized Advocate Panel is always on their toes to provide assistance in all the steps of filing a complaint and ensures the quickest redressal of all.